I have not received my registration info. Why?
Do not panic! In many cases, there may be a processing delay. Sometimes, people have supplied the wrong email address. In rare cases, the registered users are unreachable due to miss-configured email clients or privacy control. Please feel free email to support@audiotoolsfactory.com.

I have purchased a registration code and its not accepting it, why?
Please make sure you are using the correct register info. Our register info will be sent as 'Register Name: *** Register Code: *** '. Please try to copy our register info instead of typing it one by one letter, for it is difficult to identify letter 'l' from number '1' and identify letter 'o' from number '0'.

What is the update/upgrade policy?
ALL updates AND upgrades are free! Our products supports unlimited update and upgrade.

I want to create small file, how should I do that?
To create small file, please low the parameters. But the low the parameters such as frequency and bitrate, the low the quality of your created file, though the small the file. In other words, the high the parameters, the high the quality of your created file, but the large the file.

When I create MP3/OGG file, an error "Don't support this MP3/OGG format, please reset." appears. Why?
It is because you have set high frequency and low bitrate or have set low frequency and high bitrate. For example, you have set to frequency 48KHz, bitrate 32Kbps. If so, please low the frequency or high the bitrate.

While attempting to edit a WMA file, the software does not seem to respond. What could be the problem?
Unfortunately, a major inconvenience with the WMA file at present is that many files are protected, or locked. As far as we know, protected WMA files cannot be converted with any software. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software.

My created WMA file is invalid, why?
If you create invalid wma files, please download wmfdist.exe and install it on your computer, then reinstall our software.

Feedback
Any problem with our products, please feel free to support@audiotoolsfactory.com. Our support team will answer you soon. Got an idea, suggestion or comment? Please email us at feedback@audiotoolsfactory.com. Your suggestions are greatly appreciated.